Privacy Policy

Renovation Xperts Group ("we", "us", "our") is a home-renovation contractor based in Ontario, Canada. This Privacy Policy explains what personal information we collect through this website, how we use it, and the choices you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information we collect

When you request an estimate or contact us through this site, we collect only what you voluntarily provide, which typically includes:

• Your name
• Your phone number
• Optional details you choose to share about your project (address area, project type, message)

We do not ask for financial account numbers, government identifiers, or other sensitive information through this website. Our web host and analytics tools may automatically log standard technical data such as IP address, browser type, referring page, and pages visited.

2. How we use your information

We use the information you provide to:

• Contact you about your estimate request or inquiry
• Schedule and deliver the services you ask us to quote
• Respond to questions, warranty items, and follow-ups
• Improve our website and services
• Comply with legal and regulatory obligations

We do not sell your personal information. We do not use your contact information for unrelated marketing without your consent.

3. Consent

By submitting a form or calling us, you consent to us using the information you provide to contact you about your request. You may withdraw consent at any time, subject to legal or contractual restrictions, by emailing us at renoxpertsgroup@gmail.com.

4. Sharing with third parties

We share personal information only with service providers who help us operate our business — for example, our web host, form delivery, email, and messaging providers used to route your estimate request to our team. These providers are only permitted to use your information to provide services to us. We may also disclose information where required by law.

5. Cookies and analytics

This site uses cookies and similar technologies for basic functionality and to measure site performance (including Google Tag Manager and Google Analytics-style conversion tracking). You can disable cookies in your browser settings; some site features may not work as expected.

6. Data retention

We keep the information you submit for as long as reasonably necessary to respond to your request, provide the services, honour our warranty, and meet legal and tax requirements. When we no longer need it, we delete or anonymize it.

7. Safeguards

We use reasonable administrative, physical, and technical safeguards to protect the personal information in our care, appropriate to its sensitivity. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

8. Your rights

Subject to PIPEDA, you have the right to:

• Ask what personal information we hold about you and how it is used
• Ask us to correct information that is inaccurate
• Withdraw your consent to our use of your information (subject to legal or contractual restrictions)

To make a request, email renoxpertsgroup@gmail.com. We may need to verify your identity before responding.

9. Children

This website is intended for adult homeowners. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Effective date” above indicates when it was last revised. Continued use of the site after changes are posted means you accept the updated policy.

11. Contact us

Questions or concerns about this policy or our handling of your personal information can be sent to:

Renovation Xperts Group
315 Glendale Ave, St. Catharines, ON L2T 2L7, Canada
Email: renoxpertsgroup@gmail.com
Phone: (905) 977-2220

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.